Overdue Payments and Plan Expiration
This document describes how a workspace is affected after a Pro or Business plan expires or an account has an overdue payment, and how to recover it.
Note:
An overdue payment means that the account balance is insufficient to cover the incurred fees, and it is unrelated to plan quota exhaustion. After the Pro plan quota is exhausted, the system switches to pay-as-you-go billing. After the free edition quota is exhausted, the corresponding resources are restricted. Neither situation affects the service status.
Expiration and Overdue Payment Reminders
Scenario | Reminder Time | Reminder Method |
Plan about to expire | Within 7 days before expiration | In-app message, SMS, email, and WeChat; the console also displays a notification. |
The customer's account is in arrears. | Insufficient or negative balance when postpaid resources are billed. | Phone call, SMS, WeChat, email, and in-app message. |
The actual recipients and delivery methods are determined by the subscription settings in the console Message Center. To avoid service interruption, enable auto-renewal and maintain a sufficient account balance.
Plan Expiration
Grace Period
After a plan expires, there is a grace period: the service remains available on the expiration day and the following day, and enters the disablement process at 9:00 AM on the third day.
For example, if you purchase a one-month Pro plan at 11:00 on September 17, 2026:
Time Point | Description |
2026-10-17 10:59:59 | Plan expiration |
From 2026-10-17 11:00 to 2026-10-19 09:00 | Grace period |
2026-10-19 09:00 | Enter disablement processing (downgrade or disable) |
During the grace period, the workspace remains fully usable, but the quota included in the plan (including MU) will no longer be applied.
Note:
The grace period is provided only to give you time to renew, and it is not an extension of the plan. If the plan is not renewed by the end of the grace period, the workspace will be downgraded or disabled according to the rules below. Please complete the renewal before the expiration date.
After the Grace Period Ends
If the plan is not renewed during the grace period, the workspace is handled according to the following rules:
Package | Condition | Result |
Pro | The free plan under the account is idle. | The space is downgraded to the free edition. |
| No idle free plan under the account (for example, already bound to another space). | Disable the space. |
Business Edition | — | Disable the space. |
Each account can have at most one free Makers plan. You can check whether the free plan is idle on the plan management page.
After the workspace is downgraded to the free edition: The workspace runs according to the quota and specifications of the free edition. Projects, custom environments, and security rules that exceed the free edition limits will be retained and remain usable, but they can only be deleted, not modified or added. You can add new ones only after deleting enough items to fall within the free edition limits.
Payment Overdue
If an account has an overdue payment for more than 24 hours without recharging, the account will be suspended. The suspension scope includes all EdgeOne plans under the account (including Makers Pro and Business editions) and other value-added services, and the corresponding workspaces will also be disabled.
Impact After Disablement
After the workspace is disabled:
The project's online access URL is inaccessible.
You can still access workspaces and projects in the console to view existing content, but you cannot add or modify anything, such as creating deployments, adding custom domains, or modifying project configurations.
Existing data will be retained, but it cannot be read or written online.
No fees are incurred during the suspension period. Fees incurred before the suspension must still be settled.
Restoring Services
Disable Reason | Recovery Method |
Plan expiration | Renew the original plan before resource reclamation. |
The customer's account is in arrears. | Top up and settle overdue payments before resource reclamation. |
After a successful renewal or recharge, the workspace will be automatically restored and typically becomes usable within a few seconds, with no need for manual re-enabling. Once resources are reclaimed, they cannot be restored through renewal or recharge. To restore a Business edition after expiration, please contact sales.
Resource Reclamation
After the workspace is disabled, resources will be retained for 60 days. If you renew or recharge within 60 days, you can restore services and data.
If the service is not restored within 60 days, the original plan will be released, and all projects and data in the workspace will be deleted and cannot be recovered. After that, even if you purchase a new plan, you cannot retrieve the resources in the original workspace. To retain your data, renew or recharge before the resources are deleted.
